Privacy Policy

1. Introduction

GentleWell is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully.

2. Information We Collect

We may collect the following types of information:

• Personal identification information: name, email address, phone number, postal address
• Communication data: messages you send through our contact forms
• Technical data: IP address, browser type, device information, pages visited
• Cookie data: information collected through cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process and fulfill your requests for information about our products
• Send you updates and promotional materials if you have opted in
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Your consent when you submit forms or opt in to marketing
• Legitimate interests in operating and improving our business
• Legal obligations we must comply with

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

GentleWell

82 Broad Street, Birmingham B1 2HT, United Kingdom

Phone: +44 121 345 6789

Email: [email protected]